FAQ

Unless stated otherwise all of Bio Sleep Concept's products are carefully hand crafted. Machines assist our manufacturing process but it is actually the human hand that does a majority of the work creating every one of our high quality products. If you would like to take a peak inside our manufacturing process Please Click Here to take a Vitual Tour of our Factory

Before written history humankind was using wool to make life more comfortable. For many years scientists have tried to make a synthetic product with all of the qualities of wool and they have yet to succeed. The simple truth is, nothing compares with the comfort, resilience, wear-ability, versatility, and health benefits of pure natural wool. Wool is a:

• Natural Flame Retardant extinguishing itself when touched to a flame.
• Hypoallergenic, perfect for people sensitive to chemically produced synthetics.
• Natural Dust Mite Repellent. Wool evaporates moisture quickly and is inhospitable to dust mites. This is good news for children and adults with allergies and asthma.
• Supporting and Soothing Material. Those who suffer from fibromyalgia, arthritis and rheumatism find that wool supports them with cushioned softness. Wool’s springiness relieves pressure points and muscle aches, which is why hospitals have used wool to enhance their patient’s comfort for years.
• Temperature Controlling Material. Wool is warm in cool weather, cool when it’s warm. Its fibers form pockets of air which insulate you naturally. You’ll stay dry with wool and won’t feel damp or chilled because wool wicks moisture away from your body.

Futons that do not contain wool will be made with cotton and/ or filling that has been lightly treated with Boric Powder. United States Federal Regulation CFR1633 requires that a flame retardant be used in these types of products. The only exemption that we can offer to this law is for customers who furnish a doctors note stating, for health reasons, that a product without Boric Powder is required; this is an extremely uncommon medical diagnosis — you are typically in contact with Boric on a daily basis.

We have chosen to use Boric Powder because it is the most natural flame retardant we can use besides wool. Boric powder is a salt like powder substance and it's safety can be attested to by its usage in various industries. You can find boric acid in foods, and in many products around you. It's a mild antiseptic used in eye drops, contact lens cleaning solutions, and other formulas for external use. Its acidic properties inhibit the growth of bacteria. Since Boron is an essential trace nutrient that we need to consume, most multi-vitamin and mineral supplements contain Boron in the form of Boric Acid.

If you have purchased a mattress or futon from another source and they have claimed that the product (excluding wool items) does not contain any flame retardants, they are either not disclosing the full product information or are violating US Regulation CFR1633. All Bio Sleep Concept mattresses are encased in a 100% organic cotton cover that has wool batting woven inside the cover allowing them to pass fire test without the need of chemical treatments.

Bio Sleep Concept is committed to meeting our customer’s needs. Do you require a special sized bed for boats, RV’s, or medical purposes? Do you require certain levels of firmness in a product? Whatever your need may be we will do our best to fill it. Please send us a message through our contact page with your needs or call us during our business hours (number located on our customer service page under ordering).

As an organic bedding manufacturer and distributor, we are committed to wellness. So when you buy from our store or website, we offer a 30-day comfort assurance

Under our comfort assurance, you can exchange your futons or mattresses within 30 days of delivery or pick up.

Most sales are eligible for an exchange. However, we request you to read our exchange guidelines to ensure the order qualifies within our Assurance.

Before initiating the exchange, we recommend trying our futons or mattresses for at least 20-25 nights for the body to get adjusted to the new mattress.

If you are still not satisfied, you may get it exchanged within 30 days of delivery or pickup.

The exchange is available for one-time only. There will be no refund. You can choose another futon or mattress of equal or lesser value.

Please note that new shipping fees will apply for an exchange delivery.

Foam, also known as HR (High Resilient) foam, used in Bio Sleep Concept products is sourced from FXI who uses a patented and proprietary VPF process to create a variety of foam products. These foam products have unique and precisely-defined physical characteristics. The process is carried out in an enclosed chamber to control the foam pouring conditions and no longer requiring the use of hazardous air pollutant auxiliary blowing agents (ABA's) to manufacture the full range of polyurethane foam products. The pouring of foam in an enclosed chamber also provides the means for collection of emissions into carbon beds. The foam we use is tested and certified by CertiPUR-US® to meet or exceed the following standards:

• Made without ozone depleters
• Made without PBDE flame retardants
• Made without mercury, lead, and other heavy metals
• Made without formaldehyde
• Made without phthalates regulated by the Consumer Product Safety Commission
• Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million)

Please visit our Certificates Page or CertiPUR-US® for more information.

Futons that do not contain wool will be made with cotton and/ or filling that has been lightly treated with Boric Powder. United States Federal Regulation CFR1633 requires that a flame retardant be used in these types of products. The only exemption that we can offer to this law is for customers who furnish a doctors note stating, for health reasons, that a product without Boric Powder is required; this is an extremely uncommon medical diagnosis — you are typically in contact with Boric on a daily basis.

We have chosen to use Boric Powder because it is the most natural flame retardant we can use besides wool. Boric powder is a salt like powder substance and it's safety can be attested to by its usage in various industries. You can find boric acid in foods, and in many products around you. It's a mild antiseptic used in eye drops, contact lens cleaning solutions, and other formulas for external use. Its acidic properties inhibit the growth of bacteria. Since Boron is an essential trace nutrient that we need to consume, most multi-vitamin and mineral supplements contain Boron in the form of Boric Acid.

If you have purchased a mattress or futon from another source and they have claimed that the product (excluding wool items) does not contain any flame retardants, they are either not disclosing the full product information or are violating US Regulation CFR1633. All Bio Sleep Concept mattresses are encased in a 100% organic cotton cover that has wool batting woven inside the cover allowing them to pass fire test without the need of chemical treatments.

Warranty - What warranties do you have?

Warranty information is available for download directly from each product page. Copies of these warranties are listed below for your reference. Clicking on the link should auto-download the PDF but you can also right click (long press) on the link and click save link as to download the PDF manually.

• Mattress Warranty
• Futon Warranty
• Latex Topper Warranty
• General Warranty

Bio Sleep Concept is committed to meeting our customer’s needs. Do you require a special sized bed for boats, RV’s, or medical purposes? Do you require certain levels of firmness in a product? Whatever your need may be we will do our best to fill it. Please send us a message through our contact page with your needs or call us during our business hours (number located on our customer service page under ordering).

As an organic bedding manufacturer and distributor, we are committed to wellness. So when you buy from our store or website, we offer a 30-day comfort assurance

Under our comfort assurance, you can exchange your futons or mattresses within 30 days of delivery or pick up.

Most sales are eligible for an exchange. However, we request you to read our exchange guidelines to ensure the order qualifies within our Assurance.

Before initiating the exchange, we recommend trying our futons or mattresses for at least 20-25 nights for the body to get adjusted to the new mattress.

If you are still not satisfied, you may get it exchanged within 30 days of delivery or pickup.

The exchange is available for one-time only. There will be no refund. You can choose another futon or mattress of equal or lesser value.

Please note that new shipping fees will apply for an exchange delivery.

A majority of our products will take an average of 7 to 10 business days to arrive at your home starting from the day you place your order. The day your order is placed marks the beginning of your products life. We start the process of hand making your product with fresh raw materials ensuring it is of the highest quality. We never mass produce products and shove them on shelves for months before selling them. Please visit A Tour Through Our Manufacturing Process for more information on our manufacturing process.

Shipping cost for standard shipping is calculated based on the products weight and shipping dimensions. We have worked hard to reduce the cost of shipping, even creating special mattress lines that come apart to ship at cheaper rates. Expedited Shipping cost takes into account the cost carriers charge for expedited service as well as the extra work our factory needs to complete your item. This includes speeding up the production process and placing your item ahead of others in the production queue.

At Bio Sleep Concept we offer mattresses in thicknesses of 7 inches, 9 inches, and 12 inches. Our futon lines range from 4 inches to 8 inches. Custom orders are allowed and if it is possible we will manufacture mattresses and futons to different specifications. If you have purchased a mattress or futon from Bio Sleep Concept you may have noticed that their thicknesses may not actually equal the stated thickness. This is caused by two factors: 

Bio Sleep Concept is primarily an online business. We do have a showroom in our Headquarters located at: 7197 Old 215 Frontage Rd, Riverside, CA 92507.

Yes, we do offer shipping to Canada. To inquire about shipping options and rates to Canada, please send an email to support@biosleepconcept.com, and our customer support team will assist you with the necessary information and arrangements.