Customer Service

 

 

Shipping and Delivery

Shipping is calculated online. Our preferred service is FedEx. Please allow 7-10 business days (excludes weekends and holidays) for delivery. Large and oversize items such as mattresses, box springs, and bedroom furniture require special shipping rates. Please email or call the Bio Sleep Concept customer service department for a rate quote if you place an order for large and over-sized items and no shipping prices displays on checkout. You will be contacted with a special rate quote within 12 - 48 hours. Orders will not be processed without customer approval of special shipping costs.

Typical Shipping charges can be accessed on the Bio Sleep Concept Website when you checkout or on your shopping cart page. You must enter all your shipping and contact information for this feature to work. If no shipping charges appear, please email or call us for a special rate. Since FedEx ground service is our primary service. 2nd day and Overnight service is available at additional cost within the US. (large, oversize and special order items are excluded). If these expedited options do not display automatically when you checkout, please contact us if you would wish to use this service for your order. Cost for rush shipments will vary based on dimensional weight and type of service.

 

 

Privacy & Security
Providing a secure site is essential for your peace of mind and trust in Bio Sleep Concept . We have installed the latest encryption software conforming to the Secure Socket Layers (SSL) protocol to safeguard all of the information you send to us. Your transaction is just as secure as if you came into our store personally. Your personal information is stored on our premises in a locked fire file. If you have any questions regarding the privacy and security practices of this site please contact us through our Contact Us page.
All client information is kept in-house and strictly confidential. Personal information collected from you during order processing such as your name, address, phone and fax numbers, email address, and credit card number, is used exclusively for contact, shipping, and billing purposes. On some pages you can submit information about other people, for example, ordering a gift for another person. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order. Bio Sleep Concept will share your information with appropriate third parties, such as the U.S. government or court system, when required to do so by the law.

 

 

Returns & Replacements

Returns for all items will be accepted within 30 days of the invoice date (items are invoiced as of the shipping date). Returned merchandise must be in new, sale-able condition, and include the original packaging. It is against US Federal Regulations for us to resell certain bedding items (particularly mattresses and futons) once used by a customer. Because of this regulation, special ordered items (linens, furniture, mattresses, etc.) or items returned because of personal reasons ("to soft", "to hard", etc.) will incur a restocking fee of up to 25% of the invoiced total (product and shipping) if returned.

Shipping to and from our factory will either be covered by us, in the case of defects or errors in your order, or by you in all other cases.

As a reminder we cannot restock merchandise that has been used, washed, or contains hair contamination (human or animal). These items will not be fully refunded and are subject to our restocking fee. Unlike our competitors we do not markup our products prices to cover the cost of customers who return merchandise for personal reasons. This practice is what allows us to offer the highest quality products at a very reasonable cost.

Please send returns and exchanges using an insured and/or traceable service to the following address after you have obtained an RMA (Return Merchandise Authorization) request from Bio Sleep Concept. Any returns that have not been approved will only be refunded at Bio Sleep Concept's discretion. We reserve the right to keep returned products and not issue a refund if an RMA request was not authorized before you send a product back to Bio Sleep Concept.

Attn: Returns Department
BIO SLEEP CONCEPT
2001 NW York Street
Portland, OR 97209

 

 

Ordering

You may order online 24 hours a day, 7 days a week. Ordering online is safe, easy, and convenient. Once you have decided upon a product or products simply click on the View Cart button in the upper right of your screen to start the checkout process.

If you need more detailed information on any products please first submit a new product question directly on the product page. If this does not resolve your question you may send us a request through our Contact Us Page or call during business hours (Pacific Standard Time) 1-877-742-6875 (USA) or 951-369-4971 (Outside the USA) for access to one of our customer representatives. Leave a precise message with your phone number if nobody is available at that time and we will call you as soon as possible.

 

 

Payment, Pricing, and Promotions
All pricing is subject to change without notice. For all prices, products, and offers, we reserve the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors, closeouts, specials and other extenuating circumstances. Pricing changes often occur daily. We make every effort to ensure the accuracy of the pricing on this web site. However, as humans we may error. All pricing is for the actual time of your purchase, we unfortunately can not honor lower price request if the price was lowered at a different time. Returns for all items will be accepted within 30 days of the order date but must be in new sale-able condition and include the original packaging. We reserve the right to offer this refund in the form of in-store credit. Refunds do not include shipping charges.

 

 

Viewing Orders
Please login to your My Account page or enter your orders details on the Orders And Returns page.

 

 

Updating Account Information
You may update your account information any time by visiting the My Account page and logging in.

 

 

Warranty Information
Warranty information is available for download directly from each product page. Copies of these warranties are listed below for your reference. Clicking on the link should auto-download the PDF but you can also right click (long press) on the link and click save link as to download the PDF manually.

Mattress Warranty
   
Futon Warranty
   
Latex Topper Warranty
   
General Warranty